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Integration between Ongoing WMS and BigCommerce

When your BigCommerce web shop generates a flood of orders every day, you might find yourself in a situation where your warehouse requires more efficient operations. Are your warehouse operations plagued by packing errors or inefficient picking? Or perhaps you don't have a warehouse yet and are considering setting one up? This is where Ongoing Warehouse Management System (WMS) steps in. Specifically designed to streamline and integrate your warehouse operations, our entirely web-based system will significantly ease the life of an e-commerce retailer, especially if you choose to manage your own warehouse. Our integration with BigCommerce is free of charge and can be set up swiftly; you can begin processing your orders directly in the WMS! Moreover, Ongoing WMS is a flexible system and can be tailored to your specific needs.

With features like efficient picking routes, batch picking, compatibility with any scanning device (including phones with cameras) to reduce errors, supplier listings, purchase order creations, warehouse mapping, and support for multiple web shops within the same system, you can greatly optimize your warehouse operations. This can save you both time and money. Furthermore, if you are a 3PL, onboarding new BigCommerce customers is just a few clicks away.

Ongoing has developed a reliable and constantly updated integration with BigCommerce, features described below.


The integration contains the following processes and features. The processes can be independently switched on or off.

Product registry

The product registry is automatically pulled from the shop to Ongoing WMS. Every variant in BigCommerce will correspond to an article in Ongoing WMS.


Orders are automatically pulled from the shop to Ongoing WMS. When an order has been pulled from the webshop the status in the webshop will be updated to Awaiting Shipment. When an order has been handled, it is reported back to the shop, with tracking information.

Stock balance updates

Ongoing WMS manages the stock balances and continuously synchronizes these with BigCommerce. Every time the integration runs it will sync the stock balance for any variant for which the stock changed since the last run. Once every day a full stock sync will be run, where the stock for each variant in BigCommerce is compared to that in Ongoing WMS in order to correct any differences.

Default settings and considerations

The following needs to be considered before Ongoing WMS can activate the integration.

  1. Synchronization interval.
    Default: Every 15 minutes. It is usually a suitable balance between responsiveness and band-width usage.
  2. Stock balance updates. Should the available quantity be written to BigCommerce from Ongoing WMS?
    Default: No.
  3. Which status should an order have for it to be pulled from BigCommerce to Ongoing WMS?
    Default: "Awaiting Fulfillment".
  4. Which status should an order be updated to after it has been pulled from BigCommerce to Ongoing WMS?
    Default: "Awaiting Shipment".
  5. After an order has been handled by the warehouse, which status should it receive in BigCommerce?
    Default: "Shipped".


To be able to setup the integration you will need to provide the following from BigCommerce:

  • Store hash
  • Token

How to find the store hash

In order to find the store hash you can use the following the following steps:

  1. Login to your BigCommerce Store
  2. Go to Advanced Settings -> Click API Accounts -> Create API Account (V2/V3 Token)
  3. You can find a field named "API Path", with the following structure{storehash}/v3