Integration between Ongoing WMS and Inretrn

Inretrn return room management module

This option is designed for merchants with high return volumes or where business requirements demand a more advanced way of receiving and handling returns than what is typically handled directly in a WMS. The solution supports both standard (“happy flow”) returns and a high share of exception scenarios in a cost-efficient and quality-controlled way.

Before the physical receiving process begins, Ongoing can be pre-advised with a preliminary return order based on the end customer’s digital return registration. This step is optional but can be used to support inbound forecasting, planning, and staffing using Ongoing’s native capabilities.

This setup enables full functionality within the Inretrn Return Room Management application, allowing post-purchase processes to be handled outside the WMS while maintaining synchronization. Key capabilities include:

• Priority scanning
• Product condition-based charging
• Customer service ticket escalation
• Product category-specific step-by-step quality control
• Use-case-specific end-customer communication
• Photo documentation, comments, and data insight collection
• Automatic sorting logic
• Exchange release handling

When the return order is fully processed and matched against the original sales order, a handshake transaction is executed between Inretrn and Ongoing. Inretrn uses the Ongoing Automation API to synchronize the return transaction. Stock is then automatically increased at a predefined location in Ongoing, allowing the next warehouse process step to be executed.

The return transaction is automatically closed, triggering downstream transactions across connected systems to complete the refund process according to the configured return policy, while also initiating end-customer communication.

Return receiving process managed directly in Ongoing WMS

In this setup, Ongoing is pre-advised with a preliminary return order based on the end customer’s digital return registration prior to physical receiving.

Warehouse operators work entirely within the standard Ongoing WMS return receiving workflows. Once the return is completed in Ongoing, Inretrn is notified via webhook. Inretrn then retrieves the completed return order, verifies the data, closes the return transaction, and automatically triggers all downstream processes required to complete the refund transaction according to the return policy, including end-customer communication.

This option is well suited for merchants where the existing Ongoing return receiving process meets operational requirements. It supports standard return flows and a limited set of exception scenarios, such as uncollected shipments. It can also be a strong fit for 3PL environments where a standardized process across multiple goods owners is preferred.