Integration between Ongoing WMS and nShift Returns
With nShift Returns you can handle returns with ease within your warehouse! nShift Returns (formerly Returnado) is a Swedish return management system. nShift Returns tracks the return order at every step from customer to warehouse. The integration contributes to an easier return management in Ongoing WMS and a better control of the returned goods. Through nShift Returns, the returned goods will become a return order in Ongoing WMS.
Getting Started
In order to setup the integration in Ongoing WMS you will need to provide the following details:- User for the API.
- Password connected to the provided user.
- Market code which will connect outbound orders exported from Ongoing WMS to the correct market in nShift Returns.
Workflow
The integration from nShift Returns to Ongoing WMS works as follows:- An outbound order is created in nShift Returns. This order will either be created by the integration from Ongoing WMS, or it will be created where the orders are usually created for the customer. Usually this will be from a webshop such as Shopify or WooCommerce. When setting up the integration in Ongoing WMS be sure to activate the setting that will export orders to nShift Returns if you want Ongoing WMS to be the source of the outbound orders.
- A customer creates a return order in nShift Returns and books a return freight option.
- The return order is fetched to Ongoing WMS by the integration, with information about the advised return. This will contain info on articles, quantities, and return causes. Note that it will also contain info on what delivery order the return order is connected to. This means that Ongoing WMS automatically has a connection to the return to a delivery order.
- When the warehouse has handled the return the updated information will be sent to nShift Returns.