Manually trigger order actions for an integration

Table of contents

• Introduction
• Resync the order
• Report the order
• Mark the order as reported
• Mark returns as reported

Introduction

Ongoing WMS provides integrations to many systems. The integrations we have can be seen here. For most of these integration it is possible to manually resync and report a selected order. Some common cases where this is useful:

• There are updates on the original order that has not been synced for some unknown reason.
• The order in Ongoing WMS previously contained errors, blocking a previous update to be synced/reported.

Note: The integration is only allowed to update order rows with no allocated goods or picked goods in Ongoing WMS.

To reach the control with the actions you will need to expand an order and click on the Integration link:

This will open up a dialog with two action buttons:

Resync the order

When resyncing an order it is only possible for the integration to update order rows with no allocated goods or picked goods in Ongoing WMS.

To resync the order, click the Resync order button.

Report the order

To report the order, click the Report back button.

Mark the order as reported

By default most integrations will attempt to report a finished order to the original system once the warehouse is finished working with the order. It is possible for that operation to fail in an unexpected way, which will cause the integration to attempt to report the order again the next time the integration is run when running on a schedule. In some cases this will result in the order failed to be reported every time the integration runs until the errors are manually fixed, either in Ongoing WMS or in the original system, depending on what the error is. If your order is stuck in such a loop, and you know that the integration will never be able to report the order correctly, you can mark the order as reported in Ongoing WMS. This will stop the integration from performing any more report attempts. To do this, click the Mark as reported button.

Mark returns as reported

The case described when reporting orders can happen for order returns as well. If your order is stuck in such a loop for returns, and you know that the integration will never be able to report returns correctly, you can mark the order returns as reported in Ongoing WMS. This will stop the integration from performing any more return report attempts. To do this, click the Mark return as reported button.