How to pick orders

Table of contents


In the Ongoing Warehouse Management System, orders are used to ship goods from the warehouse to customers. This guide shows you how to process an order in the system. You will learn how to:

The guide assumes that you are comfortable with creating new orders in the system. If you don't know how to do that, please see the "Orders" section in this guide.

Allocation and picking

Picking goods in the system is technically speaking a two-step process:

  1. The first step is called allocation. This ties specific article items to the order, but the article items are still considered to be in stock at the warehouse.
  2. The second step is called picking. This is what marks the allocated article items as having actually been picked, and removes them from stock.
If you intend to print pick lists (rather than performing the picking using a hand-held scanner), then these two steps are generally performed at exactly the same time. This is what we will cover in this guide. We will refer to it as picking even though it is (strictly speaking) not correct. But it is good to keep in mind that behind the scenes there are actually two separate things happening.

When picking goods in the system, you have the option of either selecting the goods yourself manually, or having the system do it for you. Below we will demonstrate how to use both of these methods. Our test order will be an order where the customer has ordered 1 piece of article A1 and 2 pieces of article B1:

Option 1: selecting goods manually

If you wish to select the goods manually, go to the order list and find the order. Then check the order and press "Out":

This takes you to a page which shows you which order and order line you are working with:

At the bottom of the page there is a table which shows you all goods which is available to pick for the order line. In this case, we have article A1 available in two different locations, HC101 and HC102:

It is up to us to decide which of these to use. If we want to pick 1 piece from location HC101, we simply input "1" in the correct row and press Pick:

Now that the order line for A1 has been fully picked, the system automatically moves on to the next order line. In this case, it is the order line for B1. That article is only available in location HC116:

Once B1 is picked, we have fully picked this order.

Option 2: letting the system automatically select goods

If you have many orders, picking goods manually like in option 1 might be too time-consuming. Instead you can let the system choose goods automatically. You can do this by checking the order in the order list, and then pressing Pick:

The logic which the system uses to select goods is customizable. There are many different choices. Some of the most popular are:

Picking methodDescription
FIFO (first in, first out) The goods items which were received first, will also be selected for picking first.
Full pallet, then FIFO Attempts to pick as many full pallets as possible. After that it resorts to FIFO.
Lowest count, then FIFO Attempts to pick from the location with the fewest items on it. After that it resorts to FIFO.
Expiry date, then FIFO Attempts to pick the items which are going to expire first. After that it resorts to FIFO.
By default, the system is set up to pick goods using FIFO.

Printing picking lists and delivery notes

After you have picked the goods in the system (using either option 1 or option 2), you can print a picking list and a delivery note. Select the order and click on the report which you want to print:

This generates a PDF which can you print:

Correcting mistakes

Inevitably there will be mistakes, either when working in the system or when you are physically picking the orders. These will need to be corrected. Let's continue with our example order from above. Say that you let the system select goods for you, but it selected 1 piece of A1 at location HC102. You want to switch this to the piece at location HC101.

First open the order and look at "Goods items on order". This shows you exactly which items have been picked on the order:

To the right, there is an icon called "Delete". If you press it, you will de-allocate the item from order (and return it to stock again). After you have done that, you can proceed like in option 1 and perform a manual pick, making sure to pick the item at location HC101.

Finishing the order

The above methods for picking an order are all that's required for the stock balances to be correct.

But you might wish to have an additional step which marks the order as being completed. If you have an integration to a transport system, you also want to be able to send the order to that external system in order to create transport labels.

We generally put these finishing actions on the buttons "Send" or "Collected":

Please contact Ongoing if you wish to add custom actions to either of these buttons. By default, when you press "Collected", the order status will be updated, showing that the order has been fully processed:

Picking multiple orders at the same time

The above guide showed you how to pick one order at a time. To improve productivity, you may wish to pick multiple orders at the same time. Please see this guide for information about that.