Integration between Ongoing WMS and Returbo

Returbo helps Shopify brands turn returns into revenue. Instead of refunds, Returbo helps merchants convert up to 60% of returns into exchanges – increasing revenue while automating the entire return flow. From a fully branded return experience to real-time tracking and automated communication, Returbo makes returns simple for customers and profitable for eCommerce brands. Used by 200+ brands across the Nordics to reduce refunds, increase exchanges, and unlock insights from return data.

Getting started

Create an API user for Returbo in your instance of Ongoing WMS. Instructions on how to activate access to Ongoing API can be found here.
Create two webhooks, Picking, packing and returns - Article is returned and Order - Order status is changed in Ongoing WMS to enable communication between the systems.
Configure the Returbo integration by adding the necessary credentials and settings in Returbo.
You are done. Returns will now flow seamlessly between Returbo and Ongoing WMS.

For more information on setting up and using the integration, please contact support@returbo.io.

The return workflow in Ongoing WMS

A new return request in Returbo creates a return order in Ongoing WMS.
The integration allows warehouse staff to process returns in Ongoing WMS using their standard workflows.
Returbo sends return information and tracking details to Ongoing WMS.
Ongoing WMS sends return handling, inspection status, and comments back to Returbo.
Returbo can automatically trigger the correct outcome, such as refund, exchange, or store credit (optional). Merchants can choose between automated repayments or manual handling based on warehouse inspection, including internal notes from the warehouse team.