Manual for the customers of logistics providers

Table of contents


This manual is intended for users of Ongoing Warehouse using the customer login, i.e. the logistic providers’ customers. Please note that the available menus and the set of columns shown in the order / purchase order list depend on the settings in your system and might differ from those in the manual.

The manual contains the following four sections:

  1. Order handling: creating orders and using the order list.
  2. Purchase order handling: creating purchase orders and using the purchase order list.
  3. Goods flow: historical and current information about goods flow, such as incoming and outgoing goods.
  4. Statistics: warehouse statistics

Introduction Video for Customers


Order list

The order list is reached by Order ⇒ Order list, or by simply clicking on Order, as shown below.

This gives you a view of orders in the system:

In the box Search there are two or more search fields. Default search fields are OrderID and Order number. Those can be used to search for specific orders. You can also search by clicking at the magnifier in the column headers and typing in the search value. In the same way To / From values can be used by clicking on the white arrows next to the magnifier and typing in the To / From values. By clicking on any column headers the order list will be sorted in ascending/descending order (clicking again to alter between ascending/descending). This way of searching generally works in all tables in Ongoing.

Above the order list in the box Reports, you will find a list of various reports and documents, such as pick list, waybill etc. By checking the check box to the right in the order list (see picture below) and then clicking on or the report will be downloaded in PDF or Excel respectively.

The design and content of the report can be changed by Ongoing Warehouse. If you wish to do any changes ask the logistic provider to contact Ongoing Warehouse.

In the order list you find all your orders. Which columns that are shown can be modified after your specification by Ongoing Warehouse. By clicking on , the order will expand and show additional information about the order, as in the picture below. In the expanded fields you find information about i.e. way bill rows, pallet and goods allocated to the order.

Create an order

To create an order, go to Order ⇒ Create order. In the first step, select a customer or create a new one by clicking on New customer. Once you have selected a customer, fill in the delivery day and the goods owner order number. Those two fields are mandatory, the rest of the fields, such as reference and comment, can be filled in if needed. To the right in the view, in the box Freight, the freight contract to be used is filled in.

When all information has been filled in, press Create. This will direct you to the menu Add to order, where articles can be placed on the order. Type the wanted number of an item into the text box and press . To change the amount, write the correct number of items and repress . To remove all items of an article, press .

If you want to leave the order open, to finish it later, press Keep order open. The order will then be found in the order list with the status "Open" (yellow in the order list). This status means that the order is not yet ready to be picked by the warehouse staff and may still be changed by the customer. By pressing Close order, you will set the order status to "Released" (blue in the order list). This signals that the order is ready to be processed by the warehouse. If you wish to remove an order, press Remove order. The order will still be visible in the order list with the status "Cancelled" (black), but will not be further processed.

Purchase orders

Purchase order list

The purchase order list is found in the menu Order ⇒ Purchase order list.

Just as in the order list, you can search by using the fields in the search box above the list or in the list headers. The orders can be expanded by clicking on to view detailed information about the order, such as goods on the order. The order can be changed by clicking on . Below you see an expanded purchase order.

Create a purchase order

Purchase orders are created in the menu Order ⇒ Create purchase order.

The mandatory fields are inbound date and purchase order number. The rest of the fields, such as comment or reference, can be filled in if needed. Click on Create to add articles to the purchase order.

Adding articles is in the same way as for orders, typing in the required number of items and pressing . Press to remove items. By pressing Close the purchase order will be closed. Press Cancel to save the purchase order and continue later, and press Remove to remove the purchase order.

Goods flow

In the menu Goods flow there are several submenus available, showing historical events, such as received and delivered goods or inventory adjustments, or goods currently available in the warehouse. The information can be exported to Excel by clicking on Export to Excel.

The example below shows all inbound deliveries of article number 1006. The information has been reached by Goods flow ⇒ Received goods and searching for that particular article number.


The menu Statistics contains the following submenus:

  1. Stock Turnover: shows turnover for all articles. You can search for specific articles or filter by e.g. customer order number or delivery date.
  2. Historical Stock Balance: shows the stock balance of all articles on a specific day.
  3. Article Statistics: shows various statistics per article and time period, such as stock balance and number of orders placed for each article.