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Returns Management Systems (RMS) aim to ease return management of e-commerce companies, irrespective of own warehousing or outsourcing to 3PL. The return handling can be done smoothly in Ongoing WMS as you can see here. In the instructions that follow the link the returns are not advised, opposed to when a returns management integration is put to use. The integration eliminates most of the manual work and makes the return handling in Ongoing WMS more efficient and accurate.
With integration to Return Management System the returns will be advised.
- The customer fills in what is returned and return reason in the RMS-system.
- The information will automatically be sent to Ongoing WMS and the warehouse will get the relevant information before the returned goods arrive. This will create a Return Order in Ongoing WMS.
Go to Order ⇒ Return Order.
Here you will see everything that has been returned via the RMS-system. In the example below, Vivian Smith has returned one red swimsuit due to the size being wrong.
When you receive the returned goods you can either use scanning, which this video demonstrates, or manually handle the returned goods in Ongoing WMS. In the two examples below you will first learn to handle advised returns using scanning and then how to do it manually.
Choose between returning in the returning on Ongoing WMS Administration user interface or using Ongoing WMS Scanning app.
Return using scanning:
Click on “Misc” in the menu section and go to “Scanning” or just click on “Scanning” down at the bottom right corner. In the scanning module select “Return”.
Choose which Return Order you want to scan:
Scan the Return Order barcode and it will show up in the system. As you can see in the bottom left corner, the object can be marked as “Scrap” and it will be removed from the stock balance.
Enter quantity of the article:
Scan the Warehouse location where you store the goods. This can be edited such that the location is a placement in the cart if requested.
The returned article has now been registered as returned. The stock balance will automatically be updated.
Order status changes from “Notified” to “Returned”
Return manually in the system
When the goods arrive, go to the Order ⇒ Return Order and select Return at the right hand side of the order. A new window will pop up:
The “count” field will be set automatically according to the number of returned items that was entered in the RMS-system. If there is a deviation you can enter count manually. Then press "Return goods".
Finally, select “Mark as returned” at the bottom.
You will now see the return order status has changed from “Notified” to “Returned”.
The stock balance in Ongoing WMS will automatically be updated (either the returned good will be sold again or be discarded).
The most important consideration when choosing a returns management system is that it needs to support the carriers which you intend to use.
The following companies have developed their own integrations from their shipping platform to Ongoing WMS:
If you wish to use the integration, please contact one of the Return Management Systems or contact Ongoing WMS for more information.